Help & Information
How can we help?
Find answers about fabric printing, custom products, artwork files, production timelines, delivery, and order issues.
Topics
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New to FABX? Learn which service, fabric route, or product format suits your project.
Fabric Printing
Materials, swatches, print methods, maximum sizes, and customer-supplied fabric questions.
Custom Products
Scarves, twillies, furoshiki, homeware, bookmarks, coasters, and gift formats.
Artwork & Design Files
File formats, resolution, colour mode, bleed, templates, and artwork checks.
Ordering & Payment
How to order, confirm artwork, make payment, use discounts, and track order status.
Production & Lead Times
Production timelines, artwork approval, urgent orders, public holidays, and delays.
Delivery & Collection
Singapore delivery, GrabExpress, SingPost, DHL Express, tracking, and collection policy.
Returns & Order Issues
Custom order returns, damaged items, cancellations, refunds, and issue reporting.
Corporate & Bulk Orders
Planning a corporate or bulk order?
For agencies, companies, events, launches, and gifting projects, view our corporate guide for packaging options, artwork count, production timing, and quote requirements.
Still unsure where to begin?
Send us your product idea, artwork, quantity, and deadline. We’ll guide you towards the most suitable route.