Help & Information
How can we help?
Find help for website orders and managed Corporate projects, with separate guidance for each service.
Website Orders
Shopping FAQs
Fabric printing and listed custom products ordered through website checkout.
Start Here
New to FABX? Learn how to order fabric printing or a listed custom product.
Fabric Printing
Available fabrics, printable dimensions, swatches, test prints and ordering by length.
Custom Products
Listed sizes and fabrics, artwork templates and ordering finished products.
Artwork & Design Files
Print-ready files, resolution, colour mode, templates, bleed and digital proofs.
Ordering & Payment
Checkout, payment methods, quantity pricing, discounts and order status.
Production & Lead Times
Standard production times, when production begins, working days and delays.
Delivery & Collection
International and Singapore shipping, tracking, address changes and collection policy.
Returns & Order Issues
Custom order returns, damaged items, cancellations, refunds, and issue reporting.
Managed Projects
Corporate FAQs
Project enquiries, quotations, bespoke development, sampling, approvals, production scheduling and presentation.