This section explains FABX Studio’s production timelines, when lead time begins, what may delay an order, and what to know if you have an urgent deadline.
Do you accept rush orders?
We do not offer same-day production.
Our usual lead time is around 5–10 working days for fabric printing and 10–14 working days for custom products.
Larger quantities, artwork issues, missing approvals, unclear order details, supplier schedules, or public holidays may increase the timeline.
What is the usual lead time for fabric printing?
As a general guide, fabric printing usually takes around 5–10 working days.
This timeline refers to production only and does not include delivery time.
Fabric printing may take longer if your artwork is not print-ready, your file link cannot be accessed, clarification is needed, the print size is large, or the order quantity is higher.
What is the usual lead time for custom products?
As a general guide, custom products usually take around 10–14 working days.
This timeline refers to production only and does not include delivery time.
Custom products may take longer because they can involve artwork review, printing, cutting, sewing or finishing, checking, packing, and delivery preparation.
What counts as a working day?
Working days refer to Mondays to Fridays, excluding weekends and public holidays that affect our studio and production team.
Production time and delivery time are separate. Delivery time follows the delivery method selected at checkout.
When does production begin?
Production begins only after payment, final artwork, and any required approval or clarification are fully confirmed.
Production does not begin from the first enquiry, first file upload, or first draft if important details are still pending.
If artwork access is missing, file clarification is needed, approval is pending, payment has not been completed, or order details are unclear, production has not started yet.
Does lead time include delivery?
No. Production time and delivery time are separate.
The estimated lead time refers to the time needed to produce, finish, check, and pack your order before dispatch.
Delivery time depends on the shipping method, destination, courier schedule, parcel size, and whether the order is local or international.
Can delivery be expedited?
Where feasible, only delivery may be expedited after production is completed.
For local Singapore orders, urgent same-day delivery may be arranged via GrabExpress after the order is ready for dispatch, where applicable.
Expedited delivery does not shorten production time.
Can an urgent deadline shorten production?
No. An urgent deadline does not automatically shorten production.
If your order is needed by a specific date, please contact us before ordering so we can check whether the timeline is realistic.
If the timeline is too tight, we may recommend a different product route, fabric option, quantity, delivery method, or timeline.
Why is my order taking longer than expected?
Delays can happen if artwork access is missing, the file needs clarification, approval is pending, or the order requires more production time due to quantity or complexity.
Common causes of delay include:
- inaccessible artwork links
- incorrect file dimensions
- low-resolution artwork
- wrong or missing template use
- pending artwork approval
- changes requested after ordering
- payment or order confirmation delays
- larger quantities
- custom products that require sewing or finishing
- public holidays
- courier or shipping delays after dispatch
Will I be contacted if my file needs clarification?
Yes. If clarification or approval is needed, we will contact you by email before proceeding.
Please check your inbox and spam or junk folder after placing an order, especially if your artwork file requires review.
Production may be paused until the required clarification or approval is received.
Will I receive a design proof before production?
Not for every order.
If a proof, clarification, or artwork confirmation is required, we will contact you before production.
If no additional clarification is needed, we may proceed based on the submitted artwork and order details.
How will I know the status of my order?
You will typically receive:
- an order confirmation email after checkout
- an email from us if file clarification or approval is required
- a shipping confirmation email with tracking, where applicable, once your order has been dispatched
If we need action from you before production can continue, we will contact you by email.
Can I change my order before production begins?
If you need to make a change, contact us as soon as possible after placing the order.
Changes are only possible before production begins.
Once artwork has been confirmed and the order has entered production, changes are no longer possible.
Can I cancel my order before production begins?
If you need to cancel, contact us as soon as possible after placing the order.
Cancellations are only possible before production begins.
Once artwork has been confirmed and the order has entered production, cancellation is no longer possible because the order is custom-made to your submitted artwork and selected specifications.
What should I prepare if I have a deadline?
If your order is needed by a specific date, please prepare:
- your final artwork file
- the product or fabric printing listing you are interested in
- selected fabric, size, and quantity
- your required delivery date
- the event date, if applicable
- delivery location
- any packaging or presentation requirements
Please contact us before ordering if the deadline is tight.
Need help checking your timeline?
Send us your artwork, product choice, quantity, and deadline before ordering. We’ll help you check whether the timeline is realistic for the FABX Studio production route.