Find answers about website checkout, payment, quantity pricing, discounts, digital proofs and help with an existing order.

How do I place an order?

Choose your fabric or product, review the listing, select the available options and quantity, upload or link your artwork where required, and proceed to checkout.

Fabric printing is ordered by length; select enough quantity for the full print length.

For finished custom products, use the correct artwork template where provided.

What should I check before paying?

Check:

• The product, fabric, size, options and quantity.
• Your final artwork file or accessible file link.
• Correct template use where required.
• Your digital-proof selection where offered.
• Production time and additional delivery time.
• Delivery address, contact number and email.
• Any eligible discount code.

What happens after checkout?

You will receive an order confirmation email.

We review the order and submitted artwork for basic production requirements and contact you if clarification or approval is needed.

Order review does not include artwork editing, proofreading, colour correction, resizing or repeat setup.

Will I receive a digital proof?

A digital proof is optional where offered on the product page.

Select whether you want to approve a proof before printing.

If requested, production begins only after your written approval. Otherwise, print-ready artwork may proceed after review.

We will contact you if clarification is needed. Digital proofing does not include artwork editing or physical sampling.

When does production begin?

Production begins only after payment, final artwork and any required approval or clarification are fully confirmed.

Time spent resolving file access, artwork questions or pending approval is additional to production time.

Is payment required before production begins?

Yes. Payment must be received before the order can proceed to production.

Final artwork and any required clarification or approval must also be complete.

What payment methods are available?

Available payment methods are shown at checkout.

Options may vary by your location and checkout method.

What if my payment does not go through?

Check your billing details, that your payment method is supported and enabled for online purchases, and that funds or credit are available.

If the issue continues, contact your payment provider or try another available payment method.

What if I did not receive an order confirmation?

Check your inbox and spam or junk folder. If the confirmation is still missing, use our Contact Us form with the name and email used at checkout and any available order or payment reference.

How will I know my order status?

You will typically receive: An order confirmation after checkout.

An email if clarification or approval is needed.

A shipping confirmation with tracking, where applicable, after dispatch.

Check your inbox and spam or junk folder.

Pending clarification or approval may delay production.

Can I change or cancel an order?

Submit an enquiry through our Contact Us form with your order number as soon as you notice an error.

Changes or cancellations can only be considered before production begins and are subject to confirmation.

Once the order has entered production, customer-requested changes or cancellations are no longer possible.

Do you offer quantity pricing?

Yes. Selected products have automatic quantity-based pricing.

The qualifying quantity must be added in a single order within the eligible product or collection setup.

The discount is reflected when the stated tier is met. Follow the pricing information shown on the listing.

Why is my quantity discount not showing?

Check that the items are eligible, that the qualifying quantity is included in one order, and that another discount is not overriding the automatic pricing.

If checkout still does not show the expected price, use our Contact Us form to report the checkout issue before paying.

Can I use a promo or student discount code?

Enter an eligible code at checkout before completing payment.

Codes must be entered exactly as provided and meet their stated conditions.

Discounts cannot usually be applied retroactively after payment.

Can I combine discounts?

Only one discount code can be used per order.

Student discount codes are not stackable with quantity pricing.

Other automatic discounts or reward combinations depend on the checkout rules in effect when ordering.

Do discount codes apply to shipping?

Codes generally apply to eligible products, not shipping, unless the offer specifically states otherwise.

Before you order

Check the product details, artwork requirements, proof selection, production time and delivery details before completing checkout.