Find answers about finished products ordered through our website, including listed specifications, artwork templates, digital proofs and production time.

What are FABX Studio custom products?

Custom products are finished fabric-based items printed with your submitted artwork and made to the specifications on the listing. Available products include scarves, twillies, furoshiki, cushion covers, table and lifestyle pieces, and selected textile gifts. Choose from the products and options currently listed.

How do I order a custom product?

Choose your product, review the size, fabric and available options, download the correct template where provided, and prepare your final artwork. Upload or link your artwork, select your options and quantity, and complete checkout. Check the artwork file, specifications and delivery details before paying.

Can I use my own fabric or blank product?

No. We only print and produce using FABX Studio fabrics and materials.

Customer-provided fabrics, garments, blank products and pre-made items are not accepted.

Can I change the size or fabric?

Select from the sizes and fabrics shown on the product page.

Different sizes or unlisted fabrics are not available through website checkout.

Can you make a product that is not listed?

Website orders cover listed products and their available specifications.

General on-demand sewing, prototyping and unlisted product development are not available through the online store.

Can I use my own labels?

Customer-supplied label sewing is not available through website checkout.

Do I need to use a FABX template?

Yes, where a template is provided.

It accounts for details such as print dimensions, bleed, sewing allowance, fold lines, artwork direction and front or back placement. 

Use the correct template and follow its preparation instructions. Incorrect layout or template use may require clarification and delay production.

How do I know if my artwork is ready?

Prepare your final file at the correct print dimensions, in the correct template where required, and at a suitable resolution. Check text, logos, safe areas and bleed before uploading. Artwork editing, resizing, layout changes and typo correction are not included. See Artwork & Design Files for the full checklist.

Will I receive a digital proof?

A digital proof is optional where offered on the product page.

Select whether you want to approve a proof before printing. If requested, production begins only after your written approval. Otherwise, print-ready artwork may proceed after review.

We will contact you if clarification is needed. Digital proofing does not include artwork editing or physical sampling.

Will FABX adjust or correct my artwork?

No. We print the artwork supplied.

Design edits, resizing, colour correction, repeat setup and typo correction are not included.

We may contact you if the file is inaccessible, incomplete or unsuitable for production. Clarification does not include preparing the artwork for you.

Can you align artwork exactly with edges or seams?

Exact alignment across edges, seams, folds or finishing cannot be guaranteed.

Printing, cutting and sewing involve normal tolerances.

Allow for slight variation in placement, shrinkage, stretching and finishing.

Keep important details within the template’s safe area.

Can I assess the fabric or print before ordering?

Order a swatch pack to assess fabrics or a test print to assess colour and artwork on fabric.

A test print has no sewing or construction and does not confirm the finished product’s fit, seams or finishing.

Order these separately and allow time to review them before placing your product order.

How long do custom products take?

Production takes approximately 12 working days, or up to 14 working days for larger orders, excluding weekends and relevant public holidays.

Follow the production time on your chosen listing. Artwork clarification, pending approval and delivery require additional time.

When does production begin?

Production begins only after payment, final artwork and any required approval or clarification are fully confirmed.

Time spent resolving file access, artwork questions or pending approval is additional to production time.

Can I request Rush production?

Website orders follow the production time stated on the listing.

Rush production and priority scheduling are not available through website checkout.

We do not offer same-day production. Choosing faster delivery does not shorten production time.

Can I change or cancel my order?

Submit an enquiry through our Contact Us form with your order number as soon as you notice an error.

Changes or cancellations can only be considered before production begins and are subject to confirmation.

Once the order has entered production, customer-requested changes or cancellations are no longer possible.

Can I return or exchange a custom product?

Custom products are made to order using your artwork and selected specifications.

Change-of-mind returns or exchanges are generally not accepted once production begins.

If an item arrives damaged or you believe there is a production fault, follow Returns & Order Issues to report it for assessment.

Before you order

Check your chosen product’s dimensions, fabric options, artwork template and production time before completing checkout.

Order a swatch pack or test print if you need to assess the fabric or print result before ordering.