Find answers about shipping website orders internationally and within Singapore, tracking, delivery details and collection.
How do you ship orders?
Singapore orders are typically dispatched by SingPost or, where applicable, GrabExpress.
International Express orders are shipped via DHL Express, Fedex or UPS.
Available options and charges are shown at checkout where applicable.
Delivery begins only after the order is ready for dispatch.
How long does Singapore delivery take?
SingPost delivery generally takes around 2–4 working days.
GrabExpress may provide same-day local delivery once the order is ready, where available.
These are delivery estimates and are additional to production time.
Can I request same-day or next-day delivery?
Faster local delivery may be arranged after production is complete, subject to order readiness, location, parcel size and courier availability.
Same-day delivery does not mean same-day production.
Website orders follow the production time on the listing.
Do you ship internationally?
Yes. International Express via DHL Express, Fedex or UPS.
Availability and shipping cost depend on the destination, parcel size and weight, and courier conditions.
How long does international delivery take?
Transit time varies by destination, customs clearance and courier conditions.
Refer to the available delivery information at checkout and tracking updates after dispatch.
Customs clearance and local import requirements can affect arrival time.
Duties, taxes and import rules are outside FABX Studio’s control.
How are shipping charges calculated?
Shipping charges depend on destination, parcel weight and order type.
The final charge is shown at checkout where applicable.
Do you offer free shipping?
Any available free-shipping offer will be stated on the relevant page or shown at checkout.
If it is not available at checkout, your order may not meet the current offer’s conditions.
How do I track my parcel?
A shipping confirmation email includes tracking details where applicable.
For local same-day couriers, tracking may be shared separately.
Check your inbox and spam or junk folder.
Why has my order not shipped?
The order may still be in production, checking or packing, or awaiting required artwork clarification or proof approval.
Shipping begins once production is complete and the order is ready for dispatch.
See Production & Lead Times for production guidance.
Can I change my delivery address?
Use our Contact Us form with your order number and corrected address as soon as possible.
Changes may be possible before dispatch, subject to confirmation.
Once the parcel has been handed to the courier or postal service, an address change may no longer be possible.
Do you offer self-collection or meet-ups?
No. We do not offer self-collection, studio collection or in-person meet-ups.
Orders are dispatched using the available delivery methods.
What should I check before checkout?
Check the recipient’s name, full delivery address, postal code, contact number, email address and selected shipping method.
Incorrect or incomplete details can cause delays or additional delivery charges.
What if my parcel arrives damaged?
Keep the packaging and take clear photographs of the parcel and item.
Use our Contact Us form with your order number and a description of the issue.
See Returns & Order Issues for the reporting checklist.
How do I get help with an existing delivery?
Use our Contact Us form and include your order number, tracking reference if available, and a clear description of the delivery issue.