Unfortunately not. For best results, we only provide printing on our fabrics. All our custom products are printed on our fabrics first and then sewn into finished products.

We recommend selecting from our ready list of pre-defined sizes and fabrics as they are most economical. However, if you require customised sizing or fabric of a product, do contact us with full details and we’ll see what we can do.

Unfortunately not. We don’t provide on demand sewing or prototyping services. However, we are always testing meticulously and adding more products into our inventory. If you require bespoke service (a product that we don’t offer on our website), do contact us with with your requirements and deadline and we’ll see what we can do.

Our products come with our brand’s label that you can choose to remove. We also provide label sewing service for our custom products if you wish to provide your own labels. If you require custom labels, do contact us with your requirements.

Unfortunately not. As our items are made by hand and our team is small, our production time for fabric printing is 5 – 10 working days and 10 – 14 working days for custom products. Larger quantities may take a slightly longer time.

Working days means weekdays, excluding weekends and public holidays.

Batch order requests will still require the minimum production days, so if your order is 300 products and you require 100 products first, it will take at least 10 working days.

We value the copyright of all images and the work of all artists. All rights belong to the artist or brand.

We maintain absolute confidentiality of our artist’s designs so your design files will not be used by us other than for the printing services you have requested. We keep your files in our system – 1 year for re-prints/re-orders so if you need to re-print the same design, just place a new order with the specified file name.

We respect our artist’s privacy and will not have their designs published or displayed on our website or social media unless we have been given permission. If you would like to contribute to the creative space and want us to publish your design, e-mail us at hello@thefablabsg.com with the necessary information to be credited, wherever applicable.

Step 1

Download our free template (.ai or .psd) from the product page. Our template is created in the correct settings and size for the product so you don’t have to make any adjustments. Just place your design and save in the specific name. For example: #123456_SCARF90_90cmx90cm_SatinHermes_StarPattern.ai

Step 2

Upload your design files to Google Drive. Click ‘copy link’ and paste it in the product page before adding to cart or email it to us along with your order number. Ensure that you allow ‘Anyone with the link’ in the General Access pop up box.

We print at 200dpi, which is a good combination of file size and quality. Your design should be scaled to 100% in the exact dimensions required at 200dpi. Avoid resizing or compressing your file to prevent quality loss.

For vectored or text heavy files, we recommend saving as ai or tiff, with all strokes and fonts outlined and expanded. For image files, you may send in psd or jpeg.

We recommend using RGB colour mode.

We always strive for the greatest accuracy when printing and sewing your product. However, due to unavoidable stretch of the fabric during the stitching process, we cannot guarantee perfect pattern alignment across the product seams.

It is best to make sure that your image is slightly larger than needed when making your design. In printing, the extra printed area is referred to as a “Bleed Area” which will be cut off. It’s important to fill your bleed areas completely, or you may end up with white, unprinted areas along the edge of your finished product.

Our maximum size is 145cm wide and up to 5 meters long without interruption for all fabrics except Chiffon Silk Doff, Viscose Marble and Bandung Voile.

Our maximum size for Chiffon Silk Doff, Viscose Marble and Bandung Voile is 110cm wide and up to 5 meters long without interruption.

To enjoy quantity discounts, first add to cart the product and quantity in one order set.

For example your order is 15 pieces of Scarf 50 in 3 different designs.

Click on the Scarf 50 product, enter 15 quantity, place the link for your design folder in the URL box, and add to cart. You would automatically enjoy 25% discount. Make sure to create a folder with 3 of your design files on Google Drive and place this folder link in the URL box.

The quantity discount will not work accurately if you added 3 pieces of Scarf 50 with 1 design file link in the URL box, to the cart three times. You would only get 15% discount.

Standard print times are determined by the current volume of orders in house and depends on the print queue, daily print schedule, and other production factors. The print times for Standard Delivery orders are:

Fabric Printing: 5 – 10 working days
Custom Product: 10 – 14 working days
LIFE Fabric Printing: 14 – 21 working days

An estimate for standard printing and production time is displayed on each product page beneath the Add to Cart button. This does not include delivery time.

Because of the nature of printing on-demand, standard production turn times are only estimates.

You typically receive two emails regarding your order:

• An order confirmation when you place your order.
• A shipping confirmation with tracking information once your order has shipped.

Transit times will vary depending upon the final destination of your goods.

Once your online order is ready for collection, we will notify you via WhatsApp to schedule a date and time for collection. Make sure you keep an eye out for the message.

Select the fabric of your choice from the Fabric Printing tab and read the information on the page.

1. Upload your design file or the URL link to Google Drive/WeTransfer of your design file
2. Click ‘add to cart’
3. When you are done shopping, head to your cart to review your order and proceed to checkout

Design Tip: To ensure the best printing results, please upload your design in the exact dimensions required at 200dpi. If your image is small, but with a resolution of 200dpi and you try to blow it up to a larger size, the resolution and image quality will be compromised and you will end up with a blurry print.

We will print according to what you have uploaded online and will not be able to adjust your design or correct any typographical errors.

Our fabrics are printed on 145cm wide fabric. Chiffon Silk Doff, Viscose Marble and Bandung Voile fabrics are printed on 110cm wide fabric. All fabrics are printed by the metre in length. If you require more than 1 metre, just increase the quantity. If your artwork is only 170cm long, please increase the quantity to 2 metre. You can add on other prints in the balance area of the fabric otherwise your artwork will be cut-to-size.

Select the product you want to create from the Custom Product tab and read the information on the page. Download the template provided under the Guidelines tab.

1. Upload your design file or the URL link to Google Drive/WeTransfer of your design file
2. Select the fabric for the product from the drop-down option
3. Click ‘add to cart’
4. When you are done shopping, head to your cart to review your order and proceed to checkout

Design Tip: To ensure the best printing results, please upload your design in the exact dimensions required at 200dpi. If your image is small, but with a resolution of 200dpi and you try to blow it up to a larger size, the resolution and image quality will be compromised and you will end up with a blurry print.

We will print according to what you have uploaded online and will not be able to adjust your design or correct any typographical errors.

Custom products are handmade to order at the FABX Studio. As you may be buying in bulk, it is important to check all product information (fabric, size and details) before placing your order. If you have any queries about ordering, do contact us.

If you would like to make any changes to your order, please contact us within 3 hours after placing your order.

From the shop tab, select the product you want.

1. Click ‘add to cart’ after reading the product information
2. When you are done shopping, head to your cart to review your order and proceed to checkout

Check the status of an order with your order number in your account.

Order Status we provide:

• Processing:
  • Order is placed and awaiting fulfilment. If you wish to make any changes to your order, do contact us in 3 hours after completing your order. 
  • Your order is being reviewed by our customer service (file quality check). 
  • Your order will be sent for production. Unfortunately, no changes can be made once we start production.
  • If any errors are spotted during reviewing, we may contact you by email for a revised design file and confirmation. We won’t proceed with production until you confirm the design file. Do note that late confirmation can delay your order.

• Shipped:
  • Your order is ready and has been shipped by us. For local orders, we use NinjaVan, QExpress for next day deliveries and Grab or Lalamove for same day deliveries. For international orders, we use DHL Express. Tracking numbers will be provided via email except for same day deliveries which will be confirmed and live tracked via text or email.
• Collection:
  • Your order is ready for collection at our store. We will send a notification via text and email to schedule an appointment for collection.
• Completed:
  • Your order has been received and in marked Completed. No further action is required. This means that your order has arrived and been received by you or someone on your behalf.

Cancellation and change of orders must be done within 3 hours from time the order was placed, via e-mail. We usually process your order as soon as it’s placed to ship on time. Please contact us by email and provide your order number so we can check if any changes or cancellation are possible.

Enjoy doorstep delivery in 2 – 4 business days with Ninjavan. Tracking number will be provided.

0.1kg – 0.3kg: 3.20 SGD
0.31kg – 0.5kg: 3.50 SGD
0.51kg – 2kg: 3.90 SGD

Next Day Delivery

Guaranteed next day doorstep delivery in 1- 2 business days with Qxpress at 6 SGD. Tracking number will be provided.

Same Day Delivery

Guaranteed same day delivery with Lalamove/Grab Express at 10 SGD. You will receive a confirmation via text or email.

Free Delivery

Enjoy free delivery when you spend $200 and above.

The FABX Mini Swatch Packs and FABX Swatch Guide ships free too.

We offer international door-to-door delivery via DHL Express to over 220 countries and territories within 1 – 3 business days. Find our available international shipping by destination and weight below. For countries not listed, please e-mail us to check our alternative shipping costs. Please note that the delivery time estimates do not include production times, they are strictly estimates that indicate how long your package may take to arrive after it ships.

DHL Express: 1 – 3 business days | Free above 400 SGD

0.5kg: 30 SGD
1kg: 40 SGD
2kg: 50 SGD
5kg: 90 SGD

DHL Express: 1 – 3 business days | Free above 400 SGD

0.5kg: 30 SGD
1kg: 45 SGD
2kg: 65 SGD
5kg: 140 SGD

DHL Express: 1 – 3 business days | Free above 400 SGD

0.5kg: 50 SGD
1kg: 60 SGD
2kg: 90 SGD
5kg: 170 SGD

DHL Express: 1 – 3 business days | Free above 400 SGD

0.5kg: 50 SGD
1kg: 60 SGD
2kg: 90 SGD
5kg: 170 SGD

DHL Express: 1 – 3 business days | Free above 600 SGD

0.5kg: 78 SGD
1kg: 100 SGD
2kg: 150 SGD
5kg: 330 SGD

DHL Express: 1 – 3 business days | Free above 800 SGD

0.5kg: 120 SGD
1kg: 155 SGD
2kg: 240 SGD
5kg: 480 SGD

Local Delivery – NinjaVan & Qxpress

Once your online order is ready for shipping, you will receive an email with NinjaVan’s tracking number. You can check the parcel delivery status on the NinjaVan here.

Once your online order is ready for shipping, you will receive an email with Qxpress’s tracking number. You can check the parcel delivery status on the Qxpress here.

International Delivery – DHL Express

You will receive a confirmation email immediately after placing your order to confirm it. When your order has been shipped, you will receive an email from DHL to track your package. If you have not received an email within 10 minutes, please check your spam email folder or contact us.

Please wait a few extra days for your order to be delivered (especially during peak times) – our carriers are always doing their best to get your order to you. Do make sure to check the tracking of your order for the latest updates as they will indicate the reason for the delayed delivery.

You will receive a tracking number once your order is shipped. If you are not able to receive your order, you may ask someone to collect on your behalf. Otherwise, you can contact the delivery company and request for a redelivery or leave the parcel in a safe place. If you have missed your delivery, our delivery partners will usually try for a redelivery on the next available working day.

International deliveries are subject to the receiving country’s import charges, duties, taxes or fees. These fees are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel. These fees are set by the home country’s government as per import/export regulations and charged by the DHL courier. FABX Studio has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

FABX accepts the following payment methods:

• Credit Card
  • Visa
  • Mastercard
  • American Express
  • China UnionPay
  • Google Pay
  • Apple Pay
• Bank Transfer / PayNow
• HitPay PayNow
• ShopBack PayLater
• Atome
• PayPal

For online payments, we accept:
Credit Card (stripe), Bank Transfer, PayNow, HitPay, PayPal

For in-store payments, we accept:
Credit Card, PayNow, GrabPay

We have 3 month instalment plans available online and in-store:
ShopBack PayLater (online), Atome (online & in-store)

When you select pay via Bank Transfer/PayNow on your cart, your order will be put on hold until you have made the payment. Once payment is made, email us a screenshot of the transaction and we will update your order to processing.

For Payment by Bank Transfer:
Pay to The Fab Lab Pte. Ltd.
DBS Digital Account
Bank Code: 7171
Branch Code: First 3 digits of the account number
Account Number: 0720019962

For Payment by PayNow:

1. Step 1: Launch the digibank app and tap on “PayNow”
2. Step 2: Proceed to log into your digibank app.
3. Step 3: Select “Unique Entity Number (UEN)” and key in our UEN number
   or scan our PayNow QR Code.

UEN: 201814470D
THE FAB LAB PTE. LTD.

Scan QR Code:

When you select pay via PayPal on your cart, there will be a yellow PayPal Checkout button. You will then be asked to login to PayPal or pay as a guest. 

You may use the HitPay payment gateway to make payments with PayNow. For more information on how to PayNow with HitPay, you can access the HitPay FAQ here.

Please check that we have received your order and if so contact our respective payment partners’ Customer Services. They will be able to provide you with the payment details.

If the payment does not process, we advise you to check the following:

• That your billing address is correct
• That your card is listed and accepted on our page
• That your card allows online transactions.
• That you have the eligible funds for the payment

When you’ve finished shopping, click the cart icon to review your order and apply the code. Type or copy and paste the code into the ‘Promo/Student Code’ box exactly as it was given to you and without any spaces. 

Once you’ve entered the code, click on ‘Apply Code’ and it will add the code to your order. When the code has been applied to your order, you’ll see the promo value and the total of your order will change to reflect the code.

If your promo code isn’t working, please check the below:

• You can only use one promo/student discount code per order. 
• Promo/student discount codes cannot be used for gift vouchers or for any delivery charges.
• As our discount/promo codes vary, so too do the terms and conditions of each. Make sure you check when you receive any codes as some may only be valid for certain items and the majority of codes will have an expiry date. 

If your discount code is still not working after checking all of the above, please contact us.

You can only use one discount/promo code per order. This applies to our free delivery codes too.

ShopBack PayLater allows you to shop with more flexibility – Pay in 3 monthly instalments. No interest. No hidden fees. Your Payments will be deducted automatically from your credit or debit card over 3 months. When you checkout via the ShopBack app, you can use your earned Cashback to offset your payments. For more information on how to pay with Shopback, you can access the Shopback PayLater FAQ here.

What is ShopBack PayLater?
ShopBack PayLater allows you to shop with more flexibility – Pay in 3 monthly instalments. No interest. No hidden fees.

How do I use ShopBack PayLater?
Online
Upon checkout: Select ShopBack PayLater as your payment method, where you will pay the first of three instalments. The next two payments will be due 30 days apart with 0% interest. You can also check on your payment cycle on the ShopBack app.

How do I know if my payment was successful?
After you’ve placed your order, you should receive an email confirmation from us. If you’re still unsure of the status of your payment, you may check your account on the ShopBack app or drop us an email.

If I paid using ShopBack PayLater, can I cancel my order?
Unfortunately, cancellations cannot be made once your order has been confirmed.

How do I get a refund if my order was paid by ShopBack PayLater?
We are not able to process refunds for orders paid by Shopback PayLater. Any refund amount available will be refunded via store credits. You will still be required to complete all instalment payments to ShopBack.

If I paid using ShopBack PayLater, can I cancel my order?
Unfortunately, cancellations cannot be made once your order has been confirmed.

How do I get a refund if my order was paid by ShopBack PayLater?
We are not able to process refunds for orders paid by Shopback PayLater. Any refund amount available will be refunded via store credits. You will still be required to complete all instalment payments to ShopBack.

Online
When you select Atome as your payment method during checkout, you will be asked to login to Atome and proceed with payment.

If you do not have an account with Atome, you will be asked to register for an Atome account to proceed with payment.

Payment 1 of 3 months will be made first. After checkout, FABX will ship your orders and you will receive the items. The other 2 payments will be made later with zero interest, 30 days apart. For more information on how to pay with Atome, you can access the Atome FAQ here.

In-store
Simply approach our friendly retail team and let them know that you would like to pay via ShopBack!

If I paid using Atome, can I cancel my order?
Unfortunately, cancellations cannot be made once your order has been confirmed.

How do I get a refund if my order was paid by Atome?
We are not able to process refunds for orders paid by Atome. Any refund amount available will be refunded via store credits. You will still be required to complete all instalment payments to Atome.

Every FABX order is inspected by our quality control team before dispatched where any errors such as flaws or damages will be sorted out.

However in the event the item you’ve received is flawed or damaged, you can return it within 14 business days. For returns requests, please email us stating your order number and provide a digital image of the fault along with a clear description of the problem. Please do not return your items back to us without contacting us first.

Orders of Your Own Design – Fabric Printing & Custom Product:

Our fabric printing and custom product order is printed and made on demand just for you. When you purchase a product from us, we hand make and personalise your order. So as soon as we start production of your bespoke items, we have invested ink, transfer paper, materials and workforce times specially for your order. Hence, we’re unable to cancel your full order or offer a full refund after production has begun. However, alternative options can be discussed with you and a partial refund may be possible. 

As our products are personalised to you, they are never suitable for resale hence we are unable to exchange or refund any orders. We always strongly advise ordering test prints or samples first to ensure that the material, design size, colour, layout and product meet your expectations. 

Orders from FABX Store:

If you’ve changed your mind and would like to return or exchange a product, please notify us and return the product within 14 days after the following day when the product is delivered. You must return the product unused in its original condition, with their original packaging and tags.

You may return your order via the following options:

• In Store
• Own Delivery (courier of your choice)

Please note that you are responsible for your parcel until it arrives with us and that any delivery charges will be covered by you.

All refunds are issued in store credits. 

Once your return is confirmed, we’ll send you a confirmation email with the store credit code. The email will be sent to the email address on the original order. Your return will be processed within 5 – 7 business days. 

Before placing your order, you will need to create an account and then select the student discount tab (here). Complete the fields that are presented to you.

• Create an account and select the student discount tab
• Complete the fields

1. Enter your name and student email
2. Tell us your term of study

We will then look at this information and if everything is alright then we’ll approve your application and send you an email. Once approved, you’ll be able to access your student discount as long as you are logged in.

10% Student Discount is only applicable on the following products:

• Fabric Printing

We only offer student discounts to students in Singapore only.

If you proceed through payment without applying your student discount code, unfortunately, it is too late to deduct this afterwards. If it is within 3 hours you may be able to cancel your order and then reorder from your account. Please check out our terms and conditions for more information on order cancellations.

The student discount is not valid for fabric samples or fabric swatch packs.

Our fabric printing production takes 7-10 working days and most of our orders are completed and shipped within our estimated timeline. To minimise the delivery time, we recommend that you select the studio collection or next day delivery (1 – 2 days) option which will allow you to receive your order faster. We advise you to take into consideration our production times when placing your order.

Our custom products are made within 10 – 14 business days. The production time is indicated in each product page and is only an estimate for orders up to 100 units. For orders of more units of the same product, we may need slightly more time for production and we will inform you of the total estimated production time. While it may take a bit longer to receive your final goods, this offers assurance that your order will be correct.

We offer discounts when you purchase in bulk. This discount is automatically applied to your cart upon checkout. 

• 2 – 4 products: 15% discount
• 5 – 10 products: 20% discount
• 11 – 20 products: 25% discount
• 21 – 49 products: 30% discount
• 50 – 99 products: 40% discount
• 300+ products: 45% discount

You can mix designs for your bulk order and still qualify for the discount. Just remember to add the full quantity to your cart and include all the design files when uploading the file.

Yes, we highly recommend printing a sample before a full order to be sure that the product meets your expectations. We offer a minimum order quantity of 1 unit and it takes 10 – 14 business days.

Unfortunately not. While we understand that most projects, especially events have limited time and flexibility, we highly advise planning your project well ahead of time and contacting us once you are ready. As a guideline, we recommend allocating 1 – 2 months for consultation, product sample development, production and delivery.

Here is a sample timeline:
Consultation: 2 – 5 business days
Sample: 7 – 10 business days
*Revision and reproduction of sample will add to the timeline.
Full Production: 10 – 14 business days
Delivery: 1 – 4 business days

Total Time: 20 – 33 business days

If you do not currently have a project but are sourcing for vendors or suppliers, e-mail us for our rates or you can purchase our swatch guides here for future reference.

We do offer graphic and fashion design services. Drop us an e-mail with your idea.

Step 1

Click here to create an account and you’ll have the option of creating your account using your email address.

Step 2

Once you’ve registered, you’ll be automatically logged in and you can start shopping. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details. 

Yes you do, it’s simple to do and allows you to order easily without having to fill in your details every time you shop with us. You can create your account before shopping or upon checkout after adding the products to your cart.

You can change the details on your account at any time in My Account. 

To make changes to your password, username and email address:

1. Log into your account by clicking on the person icon in the top right-hand corner of the page.
2. Once you’re logged into your account, click on Account Details and you can make as many changes to your account information as you’d like:
3. Once you’ve made the relevant changes to your account information, remember to click Save Changes.

Any changes you make to your account will not affect the details of any orders you’ve already placed.

1. Visit our log in page by clicking here or it can be found in the top right hand corner of the screen. 
2. Click the Lost your password? link and enter your email address.
3. We’ll then email you a link directly to your registered email address to reset your password.

Please make sure that you are using the same email address and password you registered with. 

If you can’t remember your password, click on the ‘lost your password’ link on the log in page. You’ll be prompted to enter your email address and we’ll send you an email with a link that will allow you to create a new password for your account.

If your issue isn’t password-related, here are a few things you may want to check:

• that the ‘Block all cookies’ function is disabled in your browser’s settings
• that JavaScript is enabled in your browser’s settings.
• that you don’t have any content blockers installed.

If, you still unable to log in after checking the above, please contact us along with as much detail as you can about the issue.

You may need to delete your cookies. On most internet browsers you can delete your cookies using ‘Tools’ or ‘History’. Once you’ve cleared your cookies, close your browser, reopen it and visit our site again. You should be able to use it without any more problems.

If you’re still having trouble, please contact us along with as much detail as you can about the issue.

Customers can leave a review for products they have purchased.

To leave a review:

1. Log in to your account.
2. Go to the product page and scroll down to the ‘More Information / Reviews’ tabs section.
3. If you have purchased the product, you will be able to leave a review when you click the the ‘Reviews’ tab. You can only leave a review on products that you have purchased.

Enter your star rating. Add any other responses you like. The more information you can give, the more helpful your review is for other creators.